How i solve this problem because the bill amount is so high if i am not able to solve this may be i am gonna lose my job
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Hi there,
I’m sorry to hear about the unexpected bill. Since I can’t access your billing information directly, let me explain how it generally works.
Did you move your file to a paid team from drafts? When files are moved into a paid team, from your drafts or another team’s project, any collaborators with can-edit roles are given full seats so they can continue working on those files.
I want to reassure you that you have the ability to review and adjust seat assignments if there have been any additions over the last month. The email notification you received was intended to help with this process.
One thing that might help is knowing that Viewers are always free on every plan. To prevent Viewers from upgrading to paid Editor seats, you can downgrade them to “Viewer-restricted” and even set “Viewer-restricted” as your team’s default. This way, you can share files freely without unexpected charges.
For further assistance, please reach out through the following link: https://help.figma.com/hc/en-us/requests/new. Due to security reasons, we can’t handle billing questions here. Make sure you use the email associated with the Figma account in question. The support team will look into it!
Thanks.
Toku
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