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Saurav_Kattel
November 1, 2023
Solved

Branched Prototype keeps reloading

  • November 1, 2023
  • 4 replies
  • 631 views

I created a branch from my design file to test it on user-testing.com. However, when I open the prototype link in a browser, it continuously reloads. This started this morning Nov-1.
This issue is exclusive to branched files; the main file works fine.

    This topic has been closed for replies.
    Best answer by Ryan_52

    Thank you everyone for the reports. Our team has released a fix that should allow branch links to load as expected when the permissions are set to anyone with the link now. We apologize for any inconvenience this issue may have caused you.

    4 replies

    Davis_Bauman
    Davis_Bauman
    November 1, 2023

    This is happening for us as well. All prototypes that are from a branch are stuck in loading when in the browser. This has completely broken our ability to share prototypes with clients.

      Ryan_52
      Figmate
      Ryan_52
      Technical Quality Specialist
      November 2, 2023

      Hey @Davis_Bauman @Saurav_Kattel , sorry to hear this is happening!

      Can you please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

      Be sure to use your Figma account email, share a short video showing the issue, include the links to the file and branch, and share it with support-share@figma.com so they can take a closer look.

      RK11
      RK11
      November 2, 2023

      Same here.

      Ryan_52
      Figmate
      Ryan_52Answer
      Technical Quality Specialist
      November 2, 2023

      Thank you everyone for the reports. Our team has released a fix that should allow branch links to load as expected when the permissions are set to anyone with the link now. We apologize for any inconvenience this issue may have caused you.

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