I created a branch from my design file to test it on user-testing.com. However, when I open the prototype link in a browser, it continuously reloads. This started this morning Nov-1.
This issue is exclusive to branched files; the main file works fine.
Answer
Branched Prototype keeps reloading
Best answer by Ryan_52
Thank you everyone for the reports. Our team has released a fix that should allow branch links to load as expected when the permissions are set to anyone with the link now. We apologize for any inconvenience this issue may have caused you.
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This is happening for us as well. All prototypes that are from a branch are stuck in loading when in the browser. This has completely broken our ability to share prototypes with clients.
Hey @Davis_Bauman @Saurav_Kattel , sorry to hear this is happening!
Can you please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new
Be sure to use your Figma account email, share a short video showing the issue, include the links to the file and branch, and share it with support-share@figma.com so they can take a closer look.
Same here.
Thank you everyone for the reports. Our team has released a fix that should allow branch links to load as expected when the permissions are set to anyone with the link now. We apologize for any inconvenience this issue may have caused you.
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