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I’m not sure what happened, but after editing a component on one of my files and then trying to view the prototype I quickly received an error message:


" Figma ran into a problem


Our team is looking into it now. If refreshing the page doesn’t work, check our status page for updates."


With a refresh button below.


So far, I’ve cleared the cache and restarted Figma, cleared the Figma cookies and restarted Chrome, and then realized that none of my Figma prototypes from ANY files will work on ANY browser.


Has anyone ran into this problem before? I’ve been waiting most of the day on Figma support to get back to my support ticket, but who knows how long that will take and I have to demo this in front of clients next week at a conference. 😭

Hey @Jimmy11, thanks for reaching out and sorry for the trouble!


It looks like Clara replied to your ticket #991388 earlier today. This unfortunately occurred due to an optimization issue on our end.


Please check your inbox and continue to work with Clara, if you run into any further issues.

congratulations, exactly the same problem as the author of the branch, the inscription is the same. I can log in through the browser, but I can’t log in through the program, it’s very important for me to do it through it, can you help?

Hey @Dima8, sorry to hear that!


Our team pushed a fix for this last Friday, and Jimmy’s issue was resolved after refreshing.


Again, this unfortunately occurred due to an optimization issue on our end, but it should be fixed.


If you’re still having issues after refreshing your tabs, logging out, and/or restarting Figma, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new


Please use your Figma account email, include a link to the file, and share it with support-share@figma.com, so they can take a closer look.

Everything is already working, the problem was solved by itself.

Glad to hear it resolved itself!


FYI - when you reach out to our support team, you’re given an automated response with suggested articles to help you try to self-solve, while waiting for a reply. Support aims to reply within a few business days, but when we’re experiencing higher volume than usual, it may take longer.


Please let us know if you run into any further issues.

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