Skip to main content
Question

After the update, the problem has recurred—the files have disappeared from Figma

  • November 22, 2024
  • 2 replies
  • 29 views

Nataly_Antonova

Good day. After the version update, the problem has recurred—the files have disappeared from Figma. The first time the issue arose was with the update on October 24, 2024. With the latest update, a significant portion has gone missing (approximately 15 files).

This topic has been closed for replies.

2 replies

y_toku
Figmate
  • Community Support
  • 2544 replies
  • November 25, 2024

Hi there,

Sorry to hear about the issue with your account. Could you please check if there are any files in the Trash? It’s possible that someone from your team accidentally deleted files or projects. When projects are deleted, the files are moved to the Trash. If you find them there, you can restore them:

Figma Learn - Help Center

If there are no files in the Trash, could you share a few links to files you previously accessed? You might be able to find them in your browser history. I can then check their status to see if they have been deleted.

Thanks,
Toku


Nataly_Antonova

Thank you. The question was urgent; I restored the files through technical support.