Hi I am trying to resume my Figma pro membership but keep getting this error, after 2 days of trying support I’m posting here
I am getting an error “Only active mandates can be used with PaymentIntents” on multiple cards no matter which one I use.
Can anyone help me here? Support hasn’t replied and I’m stuck
Hey there, sorry to hear this!
We’re not able to assist with Billing here on the forum, but I can try to get you connected with the support team. Do you have your ticket number?
With this info, I should be able to escalate your case internally on your behalf to the appropriate team.
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Thanks for replying! Here’s the ticket number
We’ve received your request (ticket #1065101).
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Thanks @Mekapunk!
I’ve escalated your ticket and someone from the support team will review and reply as soon as they can.