Prototype video doesn't play on devices

Hi guys,
What is the reason my prototype video doesn’t play on different devices?
The video is in MP4 format and is of the proper size.
I have a Xiaomi 11, and it plays perfectly on it in Chrome. However, the same prototype doesn’t start the video on the Sony Xperia 10 in Chrome; it starts in Mozilla, but there it is broken and distorted. Please, help!

1 Like

Hey Gergana, thank you for reaching out! The minimum browser requirements are Chrome 84 or later. Could you check this on your Sony Xperia 10? You can find more information in our Help Center Article: What browsers does Figma support?

I’m also experiencing this issue. Videos do play in the website prototype viewer but the same video doesn’t play when viewing on the mobile mirror app.

Mobile details

  • App version = 24.1.1
  • Device model = iPhone 14 Pro
  • iOS version = 17.2.1

Please let me know if I can provide any other information. I’m very keen on finding a workaround. This is disrupting our workflow :slight_smile:

Thank you

Hey @Martin_Cisneros, thank you for sharing your mobile details with us.

It appears you may be encountering a known issue with video playback on iPhone that our team is currently investigating. At this time, we do not have an estimated timeline for a resolution.

I understand that this is not an ideal solution, but please know that we are actively working on improving our platform and addressing issues like this. We appreciate your understanding and patience as we strive to provide a better experience for our users.

To help us take a closer look, can you share a file link with us and add support-share@figma.com as an Editor to the file with the video that won’t play (this won’t affect your billing at all)? Also, please feel free to DM me the file link if you don’t want to share it publicly in the Forum.

Thanks in advance! Let me know if you have any further questions.