Figma Support Forum

Prototype stuck on loading

Hi, I am having a problem loading any prototype on my Windows machine. I checked the current status of Figma and everything says is operational.

The scenario:
The prototype loads on my Mac machine, but not on my Windows machine. It did at first but then when I came back to the screen, the link was broken. When I reloaded the page, the progress bar gets to about 95% loaded and gets stuck there (I left it for an hour and still the same). I tried moving the prototype to a different file, sizing down the .fig file by compressing images, but the problem persists. I also tried created a new file with a single transition from one screen to the other (no images) and it still does the same.

Can you please help?


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