Figma Support Forum

Prototype stuck on loading

Hi, I am having a problem loading any prototype on my Windows machine. I checked the current status of Figma and everything says is operational.

The scenario:
The prototype loads on my Mac machine, but not on my Windows machine. It did at first but then when I came back to the screen, the link was broken. When I reloaded the page, the progress bar gets to about 95% loaded and gets stuck there (I left it for an hour and still the same). I tried moving the prototype to a different file, sizing down the .fig file by compressing images, but the problem persists. I also tried created a new file with a single transition from one screen to the other (no images) and it still does the same.

Can you please help?

Thanks,
Iva

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.