Figma Support Forum

Prototype error on iPad Pro - canvas out of device

Hi there, my iPhone prototypes show / work very wel on my Macbook Pro, but opening the same prototype on my iPad Pro shows a smaller device and a “canvas” out of bounds. It is in “Figurative” as well in a browser.
Can you please let me know what I am doing wrong? Thank you!
Dennis

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Hi, I have problem testing my prototype through browser (Google Chrome and Safari) on Ipad. The artboard didn’t fit on iphone mockup I chose. Can you fix this? because my users mostly use ipad on this product, testing on ipad is the most suitable way to do.

Thank for your help.

Does anybody know why my prototype screen doesn’t fit the device when I’m using iPad? I’ve tried using Safari, Chrome, Firefox, and Figurative but the problem persists.

This doesn’t happen when I’m using my laptop.

I’ve matched the frame size to the device being used and I’ve also used the correct pixel size, but it still happens.



Please help fix this issue/bug since when I’m outside I prefer to work using my iPad and this is the only issue so far that hinders me to do that.

I also see several topic being posted that has the same issue as me but are not resolved yet

Same occurs for me. Not only do the prototypes not scale frames properly, some of the tap interactions are skipped since a tap will trigger multiple taps in some cases.

Not having the full app on iPad I can understand because of the interaction complexity, but I really expected to be able to show a prototype on any device. Please fix!