I had a Figma Professional account. While I was updating our annual invoice to add extra Design seats, I upgraded to Figma Organization by accident.
I submitted a ticket to reverse this as it’s not feasible for me to have Figma Organization.
Has anyone experienced this, gone through the Support team, and was successful at reversing this?
Hi there! Our support team should be able to downgrade your plan.
I see your ticket on our back end. For your reference, your ticket number is 975953.
As a reminder, in order to take action on any admin-related requests, we need explicit confirmation from the exact email connected to the current admin — please make sure to CC them to your email (you’ve sent to the support team) and have them reply back to confirm this request, so that the support team will be able to take a look. Thank you!
Hello,
My ticket number is #975953.
The account email I use for Figma is xxxx@xxxxx.co.kr, which is correct.
Please downgrade my plan from Organization to Professional.
Thank you.
Is it correct to verify the Figma email address I am using by sending the above content to support@figma.com? If not, please let me know the correct email address to send it to
Hi there! This is the right email address to contact the support team: support@figma.com. I confirm we have received your request via email.
The Enterprise support team replied to you with this email you shared (I’ve gone ahead and deleted your email in your post to protect your data in the Forum.)
The team is still working on it, here is the last message if you haven’t seen it: ’ Allow me to check with our Order Management team to see what is possible here. I will revert back once I have feedback from the team.’
Thanks for your patience in the meantime, and please continue the conversation via email with the support team. I am closing the thread here. 
(We are not able to downgrade your plan in the Forum, but we can escalate it to the support team!)