Hey James,

Welcome to the community and thank you for reaching out to the community!

I see on our backend that our team has replied to you and is waiting your response. Please check your inbox, for your reference, your ticket number is: #956358.

Hi Celine,

Thanks for response.

That’s strange. I’m not getting any of those emails for some reason. Nothing in spam too.

Best,

James

Thanks for your response. The support team send you to this email address: jxxxxxxxxxx7@icloud.com. Can you confirm if it is the right email address?

If not, please share here (then I will delete as soon as you post it to protect your data) or via DM your email address so we can send you back our response. Thank you!

Oh that’s my other email address.

It should be xxxxx

Thank you for confirming it! I will inform the support team. Thanks for your patience in the meantime!

Just following up, any word on progress?

Hey! The agent has replied to you, please check your inbox! 🙂

I got it, thank you for being on top of things!

Happy to help! I’ve gone ahead and closed the topic here 🙂