After taking a Figma 1 year subscription every day I facing issues related to locked my account give
i geeting erroers “This team is locked.Your team added paid seats after your Figma subscription was cancelled. To restore access, reactivate your subscription or downgrade seats”
before that i ggeting “my projects are locked, i paid one year payments, its aking to update payment method to continue editing files in IT Admin’s team”
If I understand correctly, your subscription has expired and you want to continue working without it.
You still have access to your team’s files. You can open them for review, and then copy them to your drafts or to a free team (up to 3 files)
Hello all! @IT_Admin3 I’d also like to add to @Ampier’s comment – you’ll need to reach out to our support team directly for further assistance since involves billing. There could be a few reasons why this is happening, but it won’t be clear without looking at your account details.
Please reach out to them by filling out this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215
I will be closing this topic, but feel free to create a new one with any other separate questions you have.
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