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Hi


I was using the existing Slack integration happily until this morning and had separate channels set up for all my projects which worked nicely. As everyone subscribed to each channel could keep abreast of all comms on that product.


I installed the new Slack app a while ago when it was announced but haven’t really been using it as my existing setup was working fine. The only benefit I can see from the new setup is that you can see designs directly in Slack, other than that it feels like a step backwards to lump everything into one channel.


Since my existing setup stopped working this morning I’ve tried numerous times to get the new integration to work but it’s still not happening. Here are the issues…



  • DMs are coming through to my email but not Slack

  • I tried revoking/reconnecting my access to Slack in the Slack app directory but now when I try to “Connect my account” in Slack it runs through the process and loops back to the “Connect your account” message, only it’s not connected.

  • Strangely, in the project menus 2 of my 6 projects still had the option “Remove Slack integration” but the others didn’t. I did this thinking that maybe these projects were still somehow linked to the old channels, but it made no difference.

  • I’ve checked the comment settings in Figma and they are set to “All comments”

  • Typing “help” brings up the tips for using Figma’s Slack app, but typing “off”, “stop”, “on” and “start” does nothing.

  • I’ve tried logging out of slack and figma, quitting and restarting my machine but still no difference.

  • I’ve also looked everywhere for a way to remove the Figma app completely so I can reinstall it but that doesn’t seem possible? Only revoking access to it?


Any help much appreciated as I can’t collaborate effectively without this working.


Thanks

YAY!!!

They way that we had it setup before on the professional account…



  • Each of our development squads have their dedicated slack squad channel (#team_xyz)

  • Each of our Figma projects (Project abc) would send notifications to the squad channel


Any comment on any file in project abc would post to #team_xyz


Ideally we would want to have a many to one relationship (n projects → 1 slack channel)


We are looking into upgrading to the org plan. I’m guessing we would then have 1 workspace for each squad? So then any comment in any file in any project in that workspace could post to the team slack channel. I’m not sure the best approach on the org level though. Feel free to DM me and THANK YOU for your post!

Even if i complete the settings on the pigma and slack sites, i will not receive a notification of Figma comments on Slack.

I am also missing the slack channel integration for projects. Similar setup. It helps to keep exec/product/engineers in sync with design updates and discussions if they are not in Figma every day.

Hi everyone,


I’m a Product Manager at Figma, and I have some good news to share! You can now get notifications about specific Figma files, teams, and projects in the Slack channel of your choice. These updates can be sent hourly, or daily, or in real-time. Learn More


To get started…

• Reinstall the app.

Note: If you’re unable to do this, please reach out to your Slack workspace owner to re-authorize the Figma app.

• Type /invite in the channel you want to use, and add the Figma app.

• Type /figma subscribe to set up notifications.


I also wanted to thank you for your feedback on this. It really does help us build better products for our customers. Give it a try, and let me know if you have additional suggestions or feedback.


Thank you,

Avantika

Hi @agomes,


I’m getting as far as the last step … Type /figma subscribe to set up notifications. Slack is telling me that it’s not a valid command. Can you please help? Thanks!

@Michelle_Callahan this might be because your Slack workspace owner needs to first reauthorize the new Figma slack app. The new permissions are used to enable slash commands and to determine if the Figma Slack app has been added to a channel or group chat.


When you went through the re-auth steps listed here, did you see a message saying waiting for your admin to approve?

@agomes I just went through the re-auth steps again, and it works now. Thank you!!

Hi @agomes, thank you for all your work on this! I have a channel notification set up for a project that fires a message for comments and new files but it seems that branch merges, requests, approvals, archives are not firing messages. The subscription is set to update in real-time. Anything I might be missing?

I have the same problem as @Victor_Grajski



  • Successfully installed Figma <-> Slack plugin.

  • Added Figma app to public channel in my team.

  • Configured real-time notifications for file.

  • Checked and confirmed subscriptions.

  • Made created/merged branch on subscribed file.


  • Failed: No notifications sent to slack.


@agomes Any insight would be greatly appreciated.


Thank you!

I’m still running into this issue. Configured everything to my specifics and no notifications firing. Any solutions?

I’m also having issues. I have added the Figma app to a channel, gone through the re-auth steps. One message came through at the beginning but now nothing comes through at all.

Updated: Messages are currently coming through around every 10 minutes.

I setup everything according to the directions but I’m not getting any slack notifications. Are there any troubleshooting tips?

Same. I followed instructions but nothing is working

This doesn’t work still…

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