Hi all! Tell me how to change the tariff? Paid $30. The card has been debited. I received a payment notification from Figma by email. However, my plan is still free and the features are not available. Who can help?
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Hey @marcovwa.27 – apologies for any billing conflicts. You’ll need to get in contact with our support team about this.
They’ll need to take a look at your account to determine what may have happened when your payment was processed. From there, they can help you get set up correctly.
Please fill out this form, and someone will get back to you as soon as possible: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215
I will be closing this topic, but please feel free to open a new one if you have any other questions outside of this.
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