is somebody gonna answer me?

Check all your team’s drafts, maybe they was moved there

I’ve checked all the teams, both profiles I work from, deleted files, logged out and logged back in, my files just disappeared

Do you have a link to any of this files? Maybe from browser history or you sent it to someone? What happens if try to open it?

Unfortunately I didn’t send the links of these projects to anyone, only I used them

I found a link to one project that has been and gone, but there is another important one that I don’t have a link to

Did you try to search it by the name of the file?

Of course, and nothing…

Is it any chance that files was in a deleted team? Check your e-mail, maybe there is a link to restore it

They are not in the deleted teams, I checked by restoring them, also the files are not just in the deleted drafts, they are just gone

Sorry about that, i guess you need to wait an answer from support team, maybe they could find your lost files.

thank you so much for trying to help!

Hi there! Can you share the URL of the missing files and/or the project that had been gone? You can search for the link in your browser’s history, or ask collaborators who may have it. This would help us to locate your file in our backend.

Please also check in the “Deleted” section of your “Drafts to Move” folder to see if that helps:

Hello! Unfortunately, I have a link to only one project

https://www.figma.com/design/cjGZGOi6tNse8s0tcz1Mee/INSIGHT-advocates-Гайд?node-id=0-1&t=HVGUV1XtVnk9cRdC-1

the second project does not exist, I used it alone and did not share it with anyone;

I checked deleted in drafts to move, unfortunately there are no lost projects there

Thanks for the information! I’ve checked in the backend, I can see that the team “1” has been deleted at 2024-09-30.

The team owner of this team is Карина Бадина. If it is you, you have to restore the deleted team (or ask to the this team owner to restore it)

On the Professional plan, only the team owner can restore a deleted team.

Keep in mind that the team owner or admin has 28 days from the date of deletion to restore it. After that period, the team’s files and projects will be permanently deleted and cannot be recovered.

If needed, here is the Help Center article for instructions on how to restore the team for the team owner. I hope this helps!

For the other file, unfortunately, without the URL of the file, or the name of file at least, I won’t be able to locate your file.

but I rebuilt team 1 and it doesn’t have that file.

and those files weren’t actually on the teams, they were individual draft picks.

Thanks for the details! This looks odd, I’d like our support team to investigate it further.

I’ve created a support ticket on your behalf via email so the support team can assist you, as your issue need further investigation. (I send it to your email address: kexxxxxxxxa@gxxxx.com) For your reference, your ticket number is: 1136341. Thanks for your patience in the meantime 🙏

Am I correct in assuming that customer service will e-mail me?

Yes, you have received a message from me via email. The support team will reply you soon, feel free to add any additional context over there if needed. Thank you!

Hey @keirabadina ,

I see in the backend that the support team was able to restore your missing files. I’ve gone ahead to mark as solved and close the topic here!

For others who may encounter a similar issue, if the workaround mentioned in this topic doesn’t help, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Please use your Figma account email, include a link to the file (you can find it in your browser’s history, or ask collaborators who may have it) so we can try to locate it. Thank you 🙂