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Hello!

Yesterday I wanted to open my project (as always), but this time I couldn’t find a file called “GROM”. It was odd, so I tried using a link to the project. Then the info “Request access to this file” appeared on my screen… but I was the owner of the file. When I send the request I don’t get the notification, so I don’t know who gets it.


I couldn’t find it in the “delete” “delete by anyone” etc. I also asked a friend who was working with me on that project. Same situation - no access, nothing in the “delete” folder.


Perhaps someone knows how to fix this, please help. I’ve put a ton of work into this project (I’m sure you know what I’m talking about 😅 ). Thank you!


Bez tytułu

Hey @Agata - apologies for the confusion and trouble. Totally understand that this would be concerning.


Unfortunately, since this involves permissions, I have limited capabilities in what I can see/do about this 😞


I saw that you have a support ticket regarding this already, so I asked the team to take a look as soon as they could. You should receive a reply shortly.


Thank you for your patience!


Hi,

thank you for your response. Literally 5 minutes after posting, I got a reply from the support team. Hope the solution will appear soon 😉


Thank you and have a nice day!

Agata


No problem! I’ll close out this topic now, but feel free to open a new one if you have any additional questions 😀