Hi there!

Thanks for reaching out to the community. Are you able to set up email forwarding to send emails from your email you don’t have access to a different email address? If so, we recommend setting that up so that you can reset your password. Then you can access your Figma account and update your email address as needed.

If it is not possible, you’d need to reach out to the support team for further assistance. I can’t see your ticket in our backend. Have you used this email address: n.xxxxxxxs@gmail.com? Please make sure to fill out this form: here Thank you!

Hi @Celine_Figma, thank you for your reply!

I’m afraid I cannot access the setup for my emails since I lost access altogether… I sent the support team a message from the account email address nxxxxxx.txxx_axxxxxxxxxx@smail.th-koeln.de and asked to reply to another email address (nxxxxxx.txxxxx@gmail.com), since I am unable to receive any emails for the first one.

So if I send a new request, which email address should I use for my Figma account email address? Because I am not sure the support team will reply to the email address I’ve written down in the message.

Hey Natalie,

I’ve checked internally, the support team is waiting for more information from you to check your account. Please check your inbox when you have a moment. For your reference, your ticket number is #1061948. Thank you!

Hey @Celine_Figma, thank you for getting back to me!

Since I entered the email address from which I can no longer retrieve nor reply to emails in the enquiry, I assume that the reply from the Figma support team was automatically sent to this email address (I had actually entered an email address in the text field where I can be reached, but nothing arrived at this email address, not even in the spam folder). So I created a new enquiry on Friday and then replied to this automatic email but I have yet to receive a reply.

Hey @Natalie_Ta ,

I’ve checked on our backend, and I can see that you have an on-going conversation with the support team to solve your issue. Please continue the conversation via email!

(I’ve gone ahead and closed the topic here 😊 )