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I am stuck on activating Figma through mail on the account my client provided.

(So to be clear, I’m not talking about this account, but I can’t do anything through the client account since i can’t activate it…)


I waited the verification email for new account, but don’t receive it.

I checked it in the inbox and junk, but don’t receive it.

I clicked on the “Let’s resend it” (multiple times), but i don’t get any email verification from Figma. I’m sure the mail is correct.


Please refer to ticket: #1190882 (I’ve got this ticket number sent a mail to support this morning through the client mail. I just can’t see anything if there even are answers, because I always get the activate mail message the moment i log in)


I suppose you guys have to unblock something from your side, considering a lot of people are encountering this problem and this is mostly shown as the solution on these topics.


Please check this issue. I only have a few days to deliver the prototype to my client.

Hey @Christophe_Bouvier , sorry to hear you’re experiencing this issue!


I found your support ticket in our system and have escalated it internally for further investigation. (Please also indicate in your support ticket the email address where you’re expecting to receive the verification email so the support team can investigate it.) Thank you!

Thanks a lot, the issue is resolved!

I will be able to deliver my work now.

Thank you for getting through this today.


Maybe an insight for you guys. Whenever a fresh account is stuck on the mail activation like I had. Nothing is possible with that account. The moment you try to reach a Figma website you just get the activation screen. Maybe that loop could be implemented another way as to not block future Figma users? (It’s also a thing in corporate companies that you get an email from them to work in Figma with. If something doesn’t get through to that email then you’re stuck in the Figma activation loop)


Thanks again and kind regards!


Christophe Bouvier

Thank you for your feedback, we’ll share it internally.

I am also glad to hear your issue has been fixed! Thanks for letting me know 🙂

(I’ve marked as solved and closed the topic here)

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