Slow connection in China and operation delays

Ask the community
63

Hey all, apologies for the delay and thanks for your patience as we continue to look into this. We’re looking for one or more affected OS X users to run the following set of commands in the terminal app and share the output with us. This will provide diagnostic information that will help us pinpoint the problem. The entire body below can be copy and pasted into the terminal at once, and the results may take a few minutes.

dig d56xex7lpkwk8.cloudfront.net	
curl -v -k https://www.figma.com/figbuild-artifacts/figma_app.d8f8e3055bd56f5144129cb5fc2481e9.min.css.br > /dev/null
curl -v -k https://www.figma.com/figbuild-artifacts/figma_app.b7d69b32043118bec2bfd56257209415.min.js.br > /dev/null
curl -v -k https://static.figma.com/fullscreen/a4018f2d15bff54a7a22e3143c5bbbf551007e35/compiled_wasm.wasm.br > /dev/null
curl -v -k https://static.figma.com/fullscreen/a4018f2d15bff54a7a22e3143c5bbbf551007e35/compiled_wasm.js.br > /dev/null
traceroute d56xex7lpkwk8.cloudfront.net

Feel free to share the results here in this thread or send me a PM (personal message)

2 Likes
64 
{ [7240 bytes data]
100 87533  100 87533    0     0  37327      0  0:00:02  0:00:02 --:--:-- 37327
* Connection #0 to host static.figma.com left intact
* Closing connection 0
traceroute: Warning: d56xex7lpkwk8.cloudfront.net has multiple addresses; using 54.240.160.9
traceroute to d56xex7lpkwk8.cloudfront.net (54.240.160.9), 64 hops max, 52 byte packets
 1  192.168.101.1 (192.168.101.1)  0.707 ms  0.658 ms  0.738 ms
 2  mld.mld (192.168.1.1)  1.923 ms  1.117 ms  0.789 ms
 3  220.184.148.1 (220.184.148.1)  25.761 ms  3.494 ms  3.601 ms
 4  61.164.19.8 (61.164.19.8)  2.252 ms
    61.164.19.10 (61.164.19.10)  2.121 ms
    61.164.19.8 (61.164.19.8)  3.624 ms
 5  220.191.143.176 (220.191.143.176)  6.204 ms
    61.164.14.198 (61.164.14.198)  6.261 ms
    115.233.20.5 (115.233.20.5)  6.077 ms
 6  202.97.100.229 (202.97.100.229)  11.181 ms
    202.97.73.10 (202.97.73.10)  8.274 ms
    202.97.101.233 (202.97.101.233)  8.259 ms
 7  202.97.94.241 (202.97.94.241)  5.328 ms
    202.97.94.237 (202.97.94.237)  9.179 ms
    202.97.50.166 (202.97.50.166)  6.594 ms
 8  202.97.74.33 (202.97.74.33)  9.412 ms  6.573 ms
    202.97.74.1 (202.97.74.1)  5.444 ms
 9  202.97.93.158 (202.97.93.158)  69.220 ms
    202.97.61.162 (202.97.61.162)  68.682 ms
    202.97.93.158 (202.97.93.158)  65.435 ms
10  183.91.56.82 (183.91.56.82)  138.763 ms  139.868 ms  136.464 ms
11  * 52.93.8.166 (52.93.8.166)  149.767 ms *
12  52.93.8.19 (52.93.8.19)  137.352 ms
    52.93.8.135 (52.93.8.135)  138.165 ms
    52.93.8.173 (52.93.8.173)  138.753 ms
13  * * *
14  * * *
15  150.222.240.80 (150.222.240.80)  180.039 ms
    52.93.135.25 (52.93.135.25)  167.006 ms
    52.93.135.23 (52.93.135.23)  173.191 ms
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  52.93.35.44 (52.93.35.44)  270.439 ms
    52.93.35.78 (52.93.35.78)  264.565 ms
    52.93.35.76 (52.93.35.76)  274.811 ms
22  150.222.114.49 (150.222.114.49)  266.806 ms
    150.222.114.37 (150.222.114.37)  275.026 ms
    150.222.114.39 (150.222.114.39)  278.990 ms
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  server-54-240-160-9.hkg62.r.cloudfront.net (54.240.160.9)  266.923 ms  260.094 ms  265.909 ms
65

Hi! Josh This is my test result

image
image2858×1684 373 KB

66

image
image1772×12748 1.16 MB

67 
Last login: Wed Sep 15 10:56:41 on ttys000
    ~  dig d56xex7lpkwk8.cloudfront.net                                       ✔  at 10:57:53 


; <<>> DiG 9.10.6 <<>> d56xex7lpkwk8.cloudfront.net
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 28267
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1280
;; QUESTION SECTION:
;d56xex7lpkwk8.cloudfront.net.	IN	A

;; ANSWER SECTION:
d56xex7lpkwk8.cloudfront.net. 5	IN	A	13.35.125.13
d56xex7lpkwk8.cloudfront.net. 5	IN	A	13.35.125.60
d56xex7lpkwk8.cloudfront.net. 5	IN	A	13.35.125.59
d56xex7lpkwk8.cloudfront.net. 5	IN	A	13.35.125.49

;; Query time: 3 msec
;; SERVER: 192.168.3.1#53(192.168.3.1)
;; WHEN: Wed Sep 15 10:58:08 CST 2021
;; MSG SIZE  rcvd: 121


    ~  curl -v -k https://www.figma.com/figbuild-artifacts/figma_app.d8f8e3055bd56f5144129cb5fc2481e9.min.css.br > /dev/null

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0*   Trying 13.35.125.60...
* TCP_NODELAY set
* Connected to www.figma.com (13.35.125.60) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
*   CAfile: /etc/ssl/cert.pem
  CApath: none
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
} [227 bytes data]
* TLSv1.2 (IN), TLS handshake, Server hello (2):
{ [100 bytes data]
* TLSv1.2 (IN), TLS handshake, Certificate (11):
{ [4569 bytes data]
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
{ [300 bytes data]
* TLSv1.2 (IN), TLS handshake, Server finished (14):
{ [4 bytes data]
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
} [37 bytes data]
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
} [1 bytes data]
* TLSv1.2 (OUT), TLS handshake, Finished (20):
} [16 bytes data]
* TLSv1.2 (IN), TLS change cipher, Change cipher spec (1):
{ [1 bytes data]
* TLSv1.2 (IN), TLS handshake, Finished (20):
{ [16 bytes data]
* SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
* ALPN, server accepted to use h2
* Server certificate:
*  subject: CN=*.figma.com
*  start date: Mar  2 00:00:00 2020 GMT
*  expire date: Mar 26 23:59:59 2022 GMT
*  issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA
*  SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x7fdc4880e000)
> GET /figbuild-artifacts/figma_app.d8f8e3055bd56f5144129cb5fc2481e9.min.css.br HTTP/2
> Host: www.figma.com
> User-Agent: curl/7.64.1
> Accept: */*
>
* Connection state changed (MAX_CONCURRENT_STREAMS == 128)!
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0< HTTP/2 200
< content-type: text/css; charset=utf-8
< content-length: 209551
< date: Wed, 15 Sep 2021 02:58:18 GMT
< last-modified: Fri, 10 Sep 2021 01:29:52 GMT
< etag: "e8cb8249fbd70f675a67f411283da084"
< x-amz-server-side-encryption: AES256
< cache-control: max-age=31536000
< content-encoding: br
< x-amz-version-id: .X.MDhTts_GTlLdUeiR5xDGcrDhvFDRO
< accept-ranges: bytes
< server: AmazonS3
< x-cache: Miss from cloudfront
< via: 1.1 5750cab2900ee4d5c9d37c11c5a3d474.cloudfront.net (CloudFront)
< x-amz-cf-pop: SFO5-C1
< x-amz-cf-id: pkw47KpOp4mv9sXhGTqOwcylikm_IGrU6TPlNoE-10ybl0gmY6K_nQ==
<
{ [15945 bytes data]
100  204k  100  204k    0     0   149k      0  0:00:01  0:00:01 --:--:--  149k
* Connection #0 to host www.figma.com left intact
* Closing connection 0

    ~  curl -v -k https://www.figma.com/figbuild-artifacts/figma_app.b7d69b32043118bec2bfd56257209415.min.js.br > /dev/null

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0*   Trying 13.35.125.49...
* TCP_NODELAY set
* Connected to www.figma.com (13.35.125.49) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
*   CAfile: /etc/ssl/cert.pem
  CApath: none
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
} [227 bytes data]
* TLSv1.2 (IN), TLS handshake, Server hello (2):
{ [100 bytes data]
* TLSv1.2 (IN), TLS handshake, Certificate (11):
{ [4569 bytes data]
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
{ [300 bytes data]
* TLSv1.2 (IN), TLS handshake, Server finished (14):
{ [4 bytes data]
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
} [37 bytes data]
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
} [1 bytes data]
* TLSv1.2 (OUT), TLS handshake, Finished (20):
} [16 bytes data]
* TLSv1.2 (IN), TLS change cipher, Change cipher spec (1):
{ [1 bytes data]
* TLSv1.2 (IN), TLS handshake, Finished (20):
{ [16 bytes data]
* SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
* ALPN, server accepted to use h2
* Server certificate:
*  subject: CN=*.figma.com
*  start date: Mar  2 00:00:00 2020 GMT
*  expire date: Mar 26 23:59:59 2022 GMT
*  issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA
*  SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x7f7f9880e200)
> GET /figbuild-artifacts/figma_app.b7d69b32043118bec2bfd56257209415.min.js.br HTTP/2
> Host: www.figma.com
> User-Agent: curl/7.64.1
> Accept: */*
>
* Connection state changed (MAX_CONCURRENT_STREAMS == 128)!
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0< HTTP/2 200
< content-type: application/javascript; charset=utf-8
< content-length: 2173934
< date: Wed, 15 Sep 2021 02:58:26 GMT
< last-modified: Thu, 09 Sep 2021 19:02:18 GMT
< etag: "ee7c27726c0aff60d1658c97c08d6d25"
< x-amz-server-side-encryption: AES256
< cache-control: max-age=31536000
< content-encoding: br
< x-amz-version-id: M.mQN8dpqal8BIItwzcmhyMzWRsDu2QP
< accept-ranges: bytes
< server: AmazonS3
< x-cache: Miss from cloudfront
< via: 1.1 208eb126ebe99fd5accb034c84a1eeca.cloudfront.net (CloudFront)
< x-amz-cf-pop: SFO5-C1
< x-amz-cf-id: JQhtn_rtRWh3fkORC6pe9-9dYtpOtSdrm9pcv58knQTJiu6i1eMeSQ==
<
{ [1515 bytes data]
100 2122k  100 2122k    0     0   996k      0  0:00:02  0:00:02 --:--:--  996k
* Connection #0 to host www.figma.com left intact
* Closing connection 0

    ~  curl -v -k https://static.figma.com/fullscreen/a4018f2d15bff54a7a22e3143c5bbbf551007e35/compiled_wasm.wasm.br > /dev/null

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0*   Trying 13.35.0.95...
* TCP_NODELAY set
* Connected to static.figma.com (13.35.0.95) port 443 (#0)
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
*   CAfile: /etc/ssl/cert.pem
  CApath: none
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
} [230 bytes data]
* TLSv1.2 (IN), TLS handshake, Server hello (2):
{ [100 bytes data]
* TLSv1.2 (IN), TLS handshake, Certificate (11):
{ [4569 bytes data]
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
{ [300 bytes data]
* TLSv1.2 (IN), TLS handshake, Server finished (14):
{ [4 bytes data]
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
} [37 bytes data]
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
} [1 bytes data]
* TLSv1.2 (OUT), TLS handshake, Finished (20):
} [16 bytes data]
* TLSv1.2 (IN), TLS change cipher, Change cipher spec (1):
{ [1 bytes data]
* TLSv1.2 (IN), TLS handshake, Finished (20):
{ [16 bytes data]
* SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
* ALPN, server accepted to use h2
* Server certificate:
*  subject: CN=*.figma.com
*  start date: Mar  2 00:00:00 2020 GMT
*  expire date: Mar 26 23:59:59 2022 GMT
*  issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA
*  SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x7fe835008200)
> GET /fullscreen/a4018f2d15bff54a7a22e3143c5bbbf551007e35/compiled_wasm.wasm.br HTTP/2
> Host: static.figma.com
> User-Agent: curl/7.64.1
> Accept: */*
>
* Connection state changed (MAX_CONCURRENT_STREAMS == 128)!
  0     0    0     0    0     0      0      0 --:--:--  0:00:02 --:--:--     0< HTTP/2 200
< content-type: application/wasm
< content-length: 2312243
< date: Wed, 15 Sep 2021 02:58:34 GMT
< last-modified: Thu, 09 Sep 2021 17:16:51 GMT
< etag: "9582584cfd1a513fe47c44c94b6dfbb0"
< x-amz-server-side-encryption: AES256
< cache-control: max-age=31536000
< content-encoding: br
< x-amz-version-id: oNj2OeJDfwRBRx1PAonTo72iX1fyPw8z
< accept-ranges: bytes
< server: AmazonS3
< x-cache: Miss from cloudfront
< via: 1.1 578c2dbb800e023bdb12624c5b05f3a7.cloudfront.net (CloudFront)
< x-amz-cf-pop: TPE52-C1
< x-amz-cf-id: xfmU9vydJYeEoMRzQe61XtPV5ZE5MB2DelRdmFTisvHrVJpqxquT0Q==
<
{ [5792 bytes data]
 66 2258k   66 1512k    0     0   110k      0  0:00:20  0:00:13  0:00:07  148k^C

    ~  curl -v -k https://static.figma.com/fullscreen/a4018f2d15bff54a7a22e3143c5bbbf551007e35/compiled_wasm.js.br > /dev/null

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0*   Trying 13.227.252.59...
* TCP_NODELAY set
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0* Connected to static.figma.com (13.227.252.59) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
*   CAfile: /etc/ssl/cert.pem
  CApath: none
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
} [230 bytes data]
* TLSv1.2 (IN), TLS handshake, Server hello (2):
{ [100 bytes data]
* TLSv1.2 (IN), TLS handshake, Certificate (11):
{ [4569 bytes data]
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
{ [300 bytes data]
* TLSv1.2 (IN), TLS handshake, Server finished (14):
{ [4 bytes data]
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
} [37 bytes data]
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
} [1 bytes data]
* TLSv1.2 (OUT), TLS handshake, Finished (20):
} [16 bytes data]
* TLSv1.2 (IN), TLS change cipher, Change cipher spec (1):
{ [1 bytes data]
* TLSv1.2 (IN), TLS handshake, Finished (20):
{ [16 bytes data]
* SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
* ALPN, server accepted to use h2
* Server certificate:
*  subject: CN=*.figma.com
*  start date: Mar  2 00:00:00 2020 GMT
*  expire date: Mar 26 23:59:59 2022 GMT
*  issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA
*  SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x7f96bc80e800)
> GET /fullscreen/a4018f2d15bff54a7a22e3143c5bbbf551007e35/compiled_wasm.js.br HTTP/2
> Host: static.figma.com
> User-Agent: curl/7.64.1
> Accept: */*
>
* Connection state changed (MAX_CONCURRENT_STREAMS == 128)!
  0     0    0     0    0     0      0      0 --:--:--  0:00:02 --:--:--     0< HTTP/2 200
< content-type: application/javascript
< content-length: 87533
< date: Wed, 15 Sep 2021 02:58:52 GMT
< last-modified: Thu, 09 Sep 2021 17:16:51 GMT
< etag: "4fd244c4ba7cc03b43eed0f1f64166e6"
< x-amz-server-side-encryption: AES256
< cache-control: max-age=31536000
< content-encoding: br
< x-amz-version-id: ks0op_zDz_gLuxUeBbxOlIPJpJdkTB4N
< accept-ranges: bytes
< server: AmazonS3
< x-cache: Miss from cloudfront
< via: 1.1 a691085135305af276cea0859fd6b129.cloudfront.net (CloudFront)
< x-amz-cf-pop: SIN52-C3
< x-amz-cf-id: HG9xJ5gf1EvXSk8uV0P0Ezi01kvO9GKnT02zSt7YnlLRiZFm9BLjSA==
<
{ [8188 bytes data]
100 87533  100 87533    0     0  26168      0  0:00:03  0:00:03 --:--:-- 26160
* Connection #0 to host static.figma.com left intact
* Closing connection 0

    ~  traceroute d56xex7lpkwk8.cloudfront.net                    ✔  took 3s   at 10:58:53 

traceroute: Warning: d56xex7lpkwk8.cloudfront.net has multiple addresses; using 13.35.125.13
traceroute to d56xex7lpkwk8.cloudfront.net (13.35.125.13), 64 hops max, 52 byte packets
 1  rt-ac68u-c690 (192.168.3.1)  1.781 ms  1.339 ms  1.260 ms
 2  router.ctc (192.168.2.1)  1.927 ms  2.076 ms  1.802 ms
 3  100.100.128.1 (100.100.128.1)  3.560 ms  3.583 ms  4.952 ms
 4  222.190.36.77 (222.190.36.77)  4.125 ms  4.256 ms  3.923 ms
 5  * 61.155.228.137 (61.155.228.137)  7.451 ms
    222.190.59.161 (222.190.59.161)  4.848 ms
 6  202.97.29.105 (202.97.29.105)  10.273 ms
    202.97.74.149 (202.97.74.149)  11.628 ms
    202.97.19.253 (202.97.19.253)  14.791 ms
 7  * 202.97.50.134 (202.97.50.134)  19.353 ms
    202.97.64.182 (202.97.64.182)  10.528 ms
 8  202.97.51.241 (202.97.51.241)  11.371 ms
    202.97.83.62 (202.97.83.62)  11.780 ms
    202.97.51.241 (202.97.51.241)  16.807 ms
 9  202.97.27.210 (202.97.27.210)  196.323 ms
    202.97.50.114 (202.97.50.114)  270.861 ms
    202.97.27.210 (202.97.27.210)  263.559 ms
10  202.97.50.58 (202.97.50.58)  241.721 ms  155.068 ms
    202.97.86.177 (202.97.86.177)  329.235 ms
11  218.30.53.6 (218.30.53.6)  167.495 ms  166.978 ms  166.979 ms
12  54.240.242.207 (54.240.242.207)  149.837 ms
    54.240.242.209 (54.240.242.209)  178.467 ms
    54.240.242.205 (54.240.242.205)  153.234 ms
13  52.93.47.127 (52.93.47.127)  163.394 ms
    52.93.47.125 (52.93.47.125)  164.378 ms  153.048 ms
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  server-13-35-125-13.sfo5.r.cloudfront.net (13.35.125.13)  163.651 ms  151.308 ms  153.180 ms

    ~                                                         ✔  took 1m 30s   at 11:00:28 
68 
Last login: Wed Sep 15 10:22:51 on ttys000
zhangyunlong@zhangyunlongs-MacBook-Pro ~ % dig d56xex7lpkwk8.cloudfront.net

curl -v -k https://www.figma.com/figbuild-artifacts/figma_app.d8f8e3055bd56f5144129cb5fc2481e9.min.css.br > /dev/null
curl -v -k https://www.figma.com/figbuild-artifacts/figma_app.b7d69b32043118bec2bfd56257209415.min.js.br > /dev/null
curl -v -k https://static.figma.com/fullscreen/a4018f2d15bff54a7a22e3143c5bbbf551007e35/compiled_wasm.wasm.br > /dev/null
curl -v -k https://static.figma.com/fullscreen/a4018f2d15bff54a7a22e3143c5bbbf551007e35/compiled_wasm.js.br > /dev/null
traceroute d56xex7lpkwk8.cloudfront.net

; <<>> DiG 9.10.6 <<>> d56xex7lpkwk8.cloudfront.net
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 61757
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;d56xex7lpkwk8.cloudfront.net.	IN	A

;; ANSWER SECTION:
d56xex7lpkwk8.cloudfront.net. 30 IN	A	18.65.123.103
d56xex7lpkwk8.cloudfront.net. 30 IN	A	18.65.123.5
d56xex7lpkwk8.cloudfront.net. 30 IN	A	18.65.123.17
d56xex7lpkwk8.cloudfront.net. 30 IN	A	18.65.123.84

;; Query time: 6 msec
;; SERVER: 10.135.114.65#53(10.135.114.65)
;; WHEN: Wed Sep 15 10:46:03 CST 2021
;; MSG SIZE  rcvd: 121

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0*   Trying 54.240.160.116...
* TCP_NODELAY set
* Connected to www.figma.com (54.240.160.116) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
*   CAfile: /etc/ssl/cert.pem
  CApath: none
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
} [227 bytes data]
* TLSv1.2 (IN), TLS handshake, Server hello (2):
{ [100 bytes data]
* TLSv1.2 (IN), TLS handshake, Certificate (11):
{ [4569 bytes data]
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
{ [300 bytes data]
* TLSv1.2 (IN), TLS handshake, Server finished (14):
{ [4 bytes data]
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
} [37 bytes data]
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
} [1 bytes data]
* TLSv1.2 (OUT), TLS handshake, Finished (20):
} [16 bytes data]
* TLSv1.2 (IN), TLS change cipher, Change cipher spec (1):
{ [1 bytes data]
* TLSv1.2 (IN), TLS handshake, Finished (20):
{ [16 bytes data]
* SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
* ALPN, server accepted to use h2
* Server certificate:
*  subject: CN=*.figma.com
*  start date: Mar  2 00:00:00 2020 GMT
*  expire date: Mar 26 23:59:59 2022 GMT
*  issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA
*  SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x140808200)
> GET /figbuild-artifacts/figma_app.d8f8e3055bd56f5144129cb5fc2481e9.min.css.br HTTP/2
> Host: www.figma.com
> User-Agent: curl/7.64.1
> Accept: */*
> 
* Connection state changed (MAX_CONCURRENT_STREAMS == 128)!
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0< HTTP/2 200 
< content-type: text/css; charset=utf-8
< content-length: 209551
< date: Wed, 15 Sep 2021 02:46:05 GMT
< last-modified: Fri, 10 Sep 2021 01:29:52 GMT
< etag: "e8cb8249fbd70f675a67f411283da084"
< x-amz-server-side-encryption: AES256
< cache-control: max-age=31536000
< content-encoding: br
< x-amz-version-id: .X.MDhTts_GTlLdUeiR5xDGcrDhvFDRO
< accept-ranges: bytes
< server: AmazonS3
< x-cache: Miss from cloudfront
< via: 1.1 48870f7aa4d92d870c176f257241c13f.cloudfront.net (CloudFront)
< x-amz-cf-pop: HKG62-C2
< x-amz-cf-id: HAtcmwvharX3l2xfKdt6r7sm010hrHVAXMH4y2dhQXZMF2fuMn-BJQ==
< 
{ [15945 bytes data]
100  204k  100  204k    0     0   155k      0  0:00:01  0:00:01 --:--:--  155k
* Connection #0 to host www.figma.com left intact
* Closing connection 0
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0*   Trying 54.240.160.54...
* TCP_NODELAY set
* Connected to www.figma.com (54.240.160.54) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
*   CAfile: /etc/ssl/cert.pem
  CApath: none
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
} [227 bytes data]
* TLSv1.2 (IN), TLS handshake, Server hello (2):
{ [100 bytes data]
* TLSv1.2 (IN), TLS handshake, Certificate (11):
{ [4569 bytes data]
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
{ [300 bytes data]
* TLSv1.2 (IN), TLS handshake, Server finished (14):
{ [4 bytes data]
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
} [37 bytes data]
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
} [1 bytes data]
* TLSv1.2 (OUT), TLS handshake, Finished (20):
} [16 bytes data]
* TLSv1.2 (IN), TLS change cipher, Change cipher spec (1):
{ [1 bytes data]
* TLSv1.2 (IN), TLS handshake, Finished (20):
{ [16 bytes data]
* SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
* ALPN, server accepted to use h2
* Server certificate:
*  subject: CN=*.figma.com
*  start date: Mar  2 00:00:00 2020 GMT
*  expire date: Mar 26 23:59:59 2022 GMT
*  issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA
*  SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x157811c00)
> GET /figbuild-artifacts/figma_app.b7d69b32043118bec2bfd56257209415.min.js.br HTTP/2
> Host: www.figma.com
> User-Agent: curl/7.64.1
> Accept: */*
> 
* Connection state changed (MAX_CONCURRENT_STREAMS == 128)!
< HTTP/2 200 
< content-type: application/javascript; charset=utf-8
< content-length: 2173934
< date: Wed, 15 Sep 2021 02:46:06 GMT
< last-modified: Thu, 09 Sep 2021 19:02:18 GMT
< etag: "ee7c27726c0aff60d1658c97c08d6d25"
< x-amz-server-side-encryption: AES256
< cache-control: max-age=31536000
< content-encoding: br
< x-amz-version-id: M.mQN8dpqal8BIItwzcmhyMzWRsDu2QP
< accept-ranges: bytes
< server: AmazonS3
< x-cache: Miss from cloudfront
< via: 1.1 5b349d62daf165d04da9d3f5802bc61f.cloudfront.net (CloudFront)
< x-amz-cf-pop: HKG62-C2
< x-amz-cf-id: AcOdbYPQsMAuU4BadnwM6QY3kdsdeF0DZomkRc75rEcDBsYbSQ6-ow==
< 
{ [1515 bytes data]
100 2122k  100 2122k    0     0   838k      0  0:00:02  0:00:02 --:--:--  838k
* Connection #0 to host www.figma.com left intact
* Closing connection 0
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0*   Trying 54.240.160.24...
* TCP_NODELAY set
* Connected to static.figma.com (54.240.160.24) port 443 (#0)
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
*   CAfile: /etc/ssl/cert.pem
  CApath: none
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
} [230 bytes data]
* TLSv1.2 (IN), TLS handshake, Server hello (2):
{ [100 bytes data]
* TLSv1.2 (IN), TLS handshake, Certificate (11):
{ [4569 bytes data]
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
{ [300 bytes data]
* TLSv1.2 (IN), TLS handshake, Server finished (14):
{ [4 bytes data]
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
} [37 bytes data]
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
} [1 bytes data]
* TLSv1.2 (OUT), TLS handshake, Finished (20):
} [16 bytes data]
* TLSv1.2 (IN), TLS change cipher, Change cipher spec (1):
{ [1 bytes data]
* TLSv1.2 (IN), TLS handshake, Finished (20):
{ [16 bytes data]
* SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
* ALPN, server accepted to use h2
* Server certificate:
*  subject: CN=*.figma.com
*  start date: Mar  2 00:00:00 2020 GMT
*  expire date: Mar 26 23:59:59 2022 GMT
*  issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA
*  SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x12a80ee00)
> GET /fullscreen/a4018f2d15bff54a7a22e3143c5bbbf551007e35/compiled_wasm.wasm.br HTTP/2
> Host: static.figma.com
> User-Agent: curl/7.64.1
> Accept: */*
> 
* Connection state changed (MAX_CONCURRENT_STREAMS == 128)!
< HTTP/2 200 
< content-type: application/wasm
< content-length: 2312243
< date: Wed, 15 Sep 2021 02:46:09 GMT
< last-modified: Thu, 09 Sep 2021 17:16:51 GMT
< etag: "9582584cfd1a513fe47c44c94b6dfbb0"
< x-amz-server-side-encryption: AES256
< cache-control: max-age=31536000
< content-encoding: br
< x-amz-version-id: oNj2OeJDfwRBRx1PAonTo72iX1fyPw8z
< accept-ranges: bytes
< server: AmazonS3
< x-cache: Miss from cloudfront
< via: 1.1 1a70506ef88d5d28a7d133d7ccac4682.cloudfront.net (CloudFront)
< x-amz-cf-pop: HKG62-C2
< x-amz-cf-id: 7bhViSayVs2BjQkfce-MvI-UohgKLYuHQpntVuEhpwy0w0GWlhv_Gg==
< 
{ [512 bytes data]
100 2258k  100 2258k    0     0   974k      0  0:00:02  0:00:02 --:--:--  974k
* Connection #0 to host static.figma.com left intact
* Closing connection 0
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0*   Trying 54.240.160.47...
* TCP_NODELAY set
* Connected to static.figma.com (54.240.160.47) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
*   CAfile: /etc/ssl/cert.pem
  CApath: none
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
} [230 bytes data]
* TLSv1.2 (IN), TLS handshake, Server hello (2):
{ [100 bytes data]
* TLSv1.2 (IN), TLS handshake, Certificate (11):
{ [4569 bytes data]
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
{ [300 bytes data]
* TLSv1.2 (IN), TLS handshake, Server finished (14):
{ [4 bytes data]
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
} [37 bytes data]
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
} [1 bytes data]
* TLSv1.2 (OUT), TLS handshake, Finished (20):
} [16 bytes data]
* TLSv1.2 (IN), TLS change cipher, Change cipher spec (1):
{ [1 bytes data]
* TLSv1.2 (IN), TLS handshake, Finished (20):
{ [16 bytes data]
* SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
* ALPN, server accepted to use h2
* Server certificate:
*  subject: CN=*.figma.com
*  start date: Mar  2 00:00:00 2020 GMT
*  expire date: Mar 26 23:59:59 2022 GMT
*  issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA
*  SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x12e80e800)
> GET /fullscreen/a4018f2d15bff54a7a22e3143c5bbbf551007e35/compiled_wasm.js.br HTTP/2
> Host: static.figma.com
> User-Agent: curl/7.64.1
> Accept: */*
> 
* Connection state changed (MAX_CONCURRENT_STREAMS == 128)!
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0< HTTP/2 200 
< content-type: application/javascript
< content-length: 87533
< date: Wed, 15 Sep 2021 02:46:11 GMT
< last-modified: Thu, 09 Sep 2021 17:16:51 GMT
< etag: "4fd244c4ba7cc03b43eed0f1f64166e6"
< x-amz-server-side-encryption: AES256
< cache-control: max-age=31536000
< content-encoding: br
< x-amz-version-id: ks0op_zDz_gLuxUeBbxOlIPJpJdkTB4N
< accept-ranges: bytes
< server: AmazonS3
< x-cache: Miss from cloudfront
< via: 1.1 563e25ff4039f663425caf2d104a488e.cloudfront.net (CloudFront)
< x-amz-cf-pop: HKG62-C2
< x-amz-cf-id: 4Rf8uYuvExWHue7CjFSrA-HgzLHVxjzGKsu_Xg04XXBGF-XPRl87CA==
< 
{ [7240 bytes data]
100 87533  100 87533    0     0  80750      0  0:00:01  0:00:01 --:--:-- 80750
* Connection #0 to host static.figma.com left intact
* Closing connection 0
traceroute: Warning: d56xex7lpkwk8.cloudfront.net has multiple addresses; using 18.65.123.17
traceroute to d56xex7lpkwk8.cloudfront.net (18.65.123.17), 64 hops max, 52 byte packets
 1  10.190.247.254 (10.190.247.254)  4.305 ms  5.717 ms  4.862 ms
 2  10.154.16.1 (10.154.16.1)  3.604 ms  3.987 ms  6.723 ms
 3  10.135.123.2 (10.135.123.2)  3.476 ms  4.099 ms  3.454 ms
 4  10.135.114.81 (10.135.114.81)  4.623 ms  4.948 ms  5.238 ms
 5  10.135.114.65 (10.135.114.65)  5.158 ms  5.839 ms  4.778 ms
 6  123.168.4.9 (123.168.4.9)  5.690 ms  35.541 ms  7.326 ms
 7  60.235.18.213 (60.235.18.213)  20.209 ms  15.361 ms
    60.235.18.217 (60.235.18.217)  8.755 ms
 8  59.43.199.125 (59.43.199.125)  6.462 ms
    59.43.199.121 (59.43.199.121)  6.979 ms
    59.43.199.125 (59.43.199.125)  6.360 ms
 9  59.43.122.33 (59.43.122.33)  11.567 ms  11.173 ms
    59.43.122.105 (59.43.122.105)  11.028 ms
10  59.43.46.17 (59.43.46.17)  22.171 ms  20.959 ms  22.042 ms
11  59.43.131.254 (59.43.131.254)  20.692 ms
    59.43.132.18 (59.43.132.18)  21.416 ms
    59.43.132.10 (59.43.132.10)  19.710 ms
12  59.43.188.78 (59.43.188.78)  18.906 ms
    59.43.188.74 (59.43.188.74)  20.210 ms  19.016 ms
13  59.43.250.174 (59.43.250.174)  63.064 ms  62.282 ms  58.752 ms
14  63.216.143.45 (63.216.143.45)  61.657 ms
    te0-2-1-16.br04.hkg15.pccwbtn.net (63.218.211.65)  57.260 ms
    63.216.143.45 (63.216.143.45)  57.691 ms
15  bundle-ether40.br01.osa01.pccwbtn.net (63.223.26.202)  118.100 ms  114.507 ms  114.467 ms
16  63-222-51-86.static.pccwglobal.net (63.222.51.86)  101.899 ms  104.418 ms  103.781 ms
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  15.230.181.7 (15.230.181.7)  99.429 ms  102.316 ms
    15.230.181.6 (15.230.181.6)  93.183 ms
23  * * *
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64  * * *
69

Thanks everyone. :pray: This should be enough for us to continue investigating. I’ll connect with our team tomorrow morning. Closing this again for now until I have more to report (hopefully tomorrow)

2 Likes