This is my ticket number, It’s been days no one is answering
(ticket #980399).
I think you paid for 12 months not 12 seats, it’s 15$ per month
its stated there april 16 to may 16,
and my next bill will be at may 15.
so its 12 seats
I see it now
Do you know how I could get a refund or contact support?
support@figma.com works. Make sure you use the email associated with your Figma account. Check spam folder for replies just in case.
So was the refund you requested successful?
No replies been waiting for 5days now
Not yet there is not a single reply so posting here maybe theyll notice
Hey @Jzeff_Somera ,
I see on our backend that your case has been solved and the support team issued a refund for you.
As a tip for everyone, if you’d like to prevent additional charges in the future, you can easily do that by setting your user type to ‘Viewer-Restricted’ as default. This setting will require Admin approval for a user to be upgraded to a paid seat. Our Help Center article provides step-by-step instructions on how to change the setting.
If you have issue to do it, please get in touch with our support team for help correcting seat numbers & charges: ttps://help.figma.com/hc/en-us/requests/new
Thank you for commenting here I was actually trying to look for my post again to say Emily already have refunded and support me, Thank you so much!
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