Hi there, sorry to hear this is happening!
First of all, could you also try accessing Figma in an incognito window to see if the fonts show up for you there? If so, it may help to clear your desktop app’s cache. I’ll include instructions below in case it helps.
You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:
- Quit the Figma desktop app
- Open Terminal.app and enter the following command:
rm -rf "$HOME/Library/Application Support/Figma" - Try opening the desktop app again
Windows:
- Force quit the Figma desktop app.
- Open the Start menu.
- Enter the following command:
%APPDATA%\\Figma - In the window that opens, delete the Desktop and DesktopProfile folders if they exist.
- Launch the desktop app.
If this doesn’t help, your issue may be similar with this thread that our team is currently investigating: Windows11 fonts problem .
Our product team will need more information, please reach out directly to the support team with a copy of your file here.
Be sure to use your Figma email account, include links to the file in question, and share access with support-share@figma.com so we can have a deeper look into what’s causing this. Thank you!