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Unable to Claim Research Study Reward – Nigeria Restriction on BHN Rewards

  • June 1, 2026
  • 1 reply
  • 30 views
Abdul Abubakar Abdul

Hi,

 

I am reaching out regarding a research study I participated in that was facilitated through Figma. The study was conducted by Figma, and upon completion I was sent a $150 digital reward via BHN Rewards (Rybbon) on May 29, 2026.

 

Unfortunately, I have been completely unable to claim my reward due to the following:

 

1. When I clicked the "Get Reward" button in my reward email, I was redirected to BHN Rewards but immediately blocked with the error: "We detected unusual activity from your device or network" and "Access is temporarily restricted."

 

2. I contacted BHN Rewards Customer Care directly to investigate. They confirmed the following in their response dated June 1, 2026:

 

"We checked our system and see that you received a $150.00 Reward on 2026-05-29. We regret to inform you that Nigeria falls under the list of embargoed countries, and therefore, you will not be able to access the reward. As you have not yet claimed your reward, we request that you contact the Reward Sender and ask them to cancel the current reward and provide an alternative option."

 

3. I have also contacted the Figma research team directly to request cancellation of the current reward and an alternative payout method.

 

I am a legitimate research participant based in Nigeria who completed the study in good faith. I am simply unable to receive my compensation due to a platform restriction that was not disclosed at the time of recruitment.

 

Could you please assist in one or more of the following ways:

- Coordinate with Figma to cancel the existing BHN Rewards payout

- Facilitate an alternative reward method accessible from Nigeria, such as Tremendous (PayPal or bank transfer)

- Escalate this to your partnerships or support team if needed

 

I am happy to provide any additional verification or documentation to support my case.

 

Thank you for your time and assistance.

 

Best regards,

Abdul

Best answer by Celyn_L

Hi ​@Abdul Abubakar Abdul, Celyn from Figma Community Support here.

Thank you for reaching out and for taking the time to share all of this context. I appreciate the details you've provided, including the response from BHN Rewards and the steps you've already taken to try to resolve the issue.

I understand that you participated in the research study and received a $150 reward, but have run into issues redeeming it because the available reward option isn't accessible in your region.

I've gone ahead and created a support ticket for you so the team can review your situation directly and look into what options may be available. Your ticket number is #1938687.

Someone from the team will be reaching out to you via email soon, so please keep an eye on your inbox.

Thank you again for your patience while this is being reviewed 🙏

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • Answer
  • June 2, 2026

Hi ​@Abdul Abubakar Abdul, Celyn from Figma Community Support here.

Thank you for reaching out and for taking the time to share all of this context. I appreciate the details you've provided, including the response from BHN Rewards and the steps you've already taken to try to resolve the issue.

I understand that you participated in the research study and received a $150 reward, but have run into issues redeeming it because the available reward option isn't accessible in your region.

I've gone ahead and created a support ticket for you so the team can review your situation directly and look into what options may be available. Your ticket number is #1938687.

Someone from the team will be reaching out to you via email soon, so please keep an eye on your inbox.

Thank you again for your patience while this is being reviewed 🙏

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