Не запускается figma на рабочем столе

Hello @natali.007lev, Thank you for reaching out about the desktop app issue. I hope it’s okay to reply in English.

I appreciate the time you’ve taken to troubleshoot. I see that you’ve already disabled the firewall, but could you also check if you’re using the desktop app behind a proxy or VPN?
If that’s the case, I recommend reaching out to your IT team or using the browser version instead. You can find more details here: Connection or server error 403

If the above doesn’t apply, could you try clearing the desktop app cache?
Here’s a quick guide:

1. Force quit the Figma desktop app.
2. Open the Start menu.
3. Enter the following command: %APPDATA%\Figma
4. In the window that opens, delete the Desktop and DesktopProfile folders if they exist.
5. Launch the desktop app.

If none of the above solutions work, please feel free to reach out to us. If you encounter difficulty attaching a screenshot, kindly inform us of the error message displayed on your screen.

Thanks for your assistance!

Большое спасибо, все равно не получается, кэш чистила, переустанавливала много раз, выдает такую ошибку

Connection error: -3

Your computer may be offline or the Figma server may be experiencing problems.

Try againClose tab

For help, visit help.figma.com or contact support@figma.com.

Error code: -3

Hi there, Thank you for responding with the error message.

A connection error in Figma may occur if there are network security issues that are affecting the connection to our web servers, preventing Figma from loading.

To troubleshoot further, could you please confirm the following?

• Try accessing Figma from a different network, such as using a mobile hotspot, to see if the issue persists.

If it’s fixes the issue, it might be because of your current network settings. If this is the case, I suggest talking to your IT Admins or ISP to check that:

• Figma (*.Figma.com) is added to any VPN/Proxy/Firewall or antivirus allow lists
• Port 443 is unblocked

You may also want to try clearing your DNS cache and restarting your router and device.
For more details, you can read this help center article:

• Adjust your network settings
• Connection or server error 403

If the issue persists after trying the troubleshooting steps mentioned above, I suggest reaching out to our support team for further assistance via this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When contact support, please include the following information:

• Your Figma account email
• Troubleshooting steps you tried
• Quick recording of reproduces the issue
• Send the network logs for that recording

Thanks again for your support and cooperation!