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Question

无法导出pdf,严重影响项目交付!!!

  • September 13, 2024
  • 3 replies
  • 170 views

haibing_2020

每次导出时点击弹窗上的Export都无反应,导致界面死机。

3 replies

y_toku
Figmate
  • Community Support
  • 2317 replies
  • September 17, 2024

Hi there,

To begin with, please let me respond in English, which is a language our team can assist with. Thanks for your understanding.

It seems you’re struggling to export content. Could you try the troubleshooting below?

  • Close any Figma tabs you’re not using
  • Browser : Force-quit and open Figma in a new browser window.
  • Desktop App: Force-quit the Figma Desktop app and restart it. If the issue persists, try clearing the cache.

If the problem occurs in the desktop app, can you try exporting using the browser instead?

If you’re still having issues, could you provide more details? For example, are you trying to export an entire Figma file, specific large frames, or are you able to export some frames but not others? Additionally, could you share the file link with access granted to support-share@figma.com? Don’t worry, it won’t affect your billing. This will help me replicate the issue on my end.

Thanks!
Toku


haibing_2020

你好,按照您的办法清理缓存后依然没有解决,并且桌面版进行重新安装也没有解决问题,用浏览器不方便,请问还可以怎么解决?此问题真的很影响工作。


y_toku
Figmate
  • Community Support
  • 2317 replies
  • October 1, 2024

Thanks for trying the troubleshoot steps. Could you share the file link with access granted to support-share@figma.com? Don’t worry, it won’t affect your billing. This will help me replicate the issue on my end.

Thanks,
Toku


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