I’ve emailed support and had no response. This is likely something I’ve done without realizing what I was doing, but I paid for an annual subscription in March, and subsequently I’ve been invoiced for USD 15, and then USD 120(!). Anyone have any ideas as to how this might have happened? I suspect it was because I gave someone edit access to a project and didn’t realize this would add an extra seat … but USD 120/month is weird.
Oh, I just looked at your invoice, that’s weird indeed, it says 0 editors so I don’t understand why you were charged. Definitely something the support team would need to look at.
I am having the same problem. I have reached out to support multiple times and received no response so I canceled my plan completely. However, I just reactivated it and the same thing happened again.