Figma Support Forum

Viewer on team cannot view existing file

Hi

We have Figma Org plan and one of my team members are unable to view shared links from a project file.

  • The developer was invited to the team and has “can view” permissions.
  • The same user has previously been able to view the same file and leave comments.

Tickets were created in Jira for our next sprint. I returned to this file and shared links to specific frames within the file.

  • When the developer, who is on the figma team, tries to view they are greeted with this.

I’m not sure what changed but any help would be wonderful