Verify status

Hello, I am creating this post to ask you for help, because my company has taken out a subscription to the professional Figma month, but when we go to Figma on the application there is the yellow banner asking us to check this status outside when we click there are only proposals for students outside, we are a company can you help me

thanks

I have this message or, I am not a student account

Hi there,

Thanks for flagging. It looks like it’s an account issue, so could you please each out directly to the support team: https://help.figma.com/hc/en-us/requests/new? Please make sure you use the email associated with your Figma account. Our support team will look into your account. However, please be aware that we are facing increased contact volume so there might be a delay.

If you have any further questions, please feel free to let us know.

Thanks!
Tkou

Hello, thank you for your response, the error came from me, I think, because I had invited someone to a free team and the person absolutely had to check their student status. We created a team and a project and there was no problem, so I think the problem comes from that and from me.