Urgent: Charged for 7 extra seats, requesting refund

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Hi, I’ve seen that this has happened to a couple of people, and I was shocked to see that instead of being charged $15 for my monthly seat, I was charged for 7 seats (that’s $120+ USD). I really need a refund since I did not authorize these extra charges, and right now I can’t afford this. I need help from support. I have already requested a refund, and my ticket is currently pending.

Has anyone with this issue been able to successfully file for a refund? Any advice or assistance from the community would be greatly appreciated!

Thank you

Screenshot 2024-09-29 at 4.45.02 p.m.
Screenshot 2024-09-29 at 4.45.02 p.m.1596×1124 71 KB

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Hey @Felipe_Castaneda , sorry to hear you are having issues with your billing.

I’ve checked in the backend, the support team shared you a workaround and is waiting for your response. Your ticket number is 1135799 for your reference.
(The support team explained to you in details how to reduce the seat numbers. And, once these seats have been reduced, the support team can look into a refund for the additional charges.) Feel free to ask any other questions via email so the support team can assist you further. Thank you!