Urgent - Can't access files due 500 internal server error!

Hi there!
Thanks for flagging this! We are not aware of any recent service disruptions: https://status.figma.com/. Is it happening in the browser or desktop app or both?

To cover some basic troubleshooting, can you please try and follow these steps:

  1. If you have a Mac, make sure your computer is updated to the latest OS and restart the computer
  2. Close all Figma tabs and clear your browser’s “All time” cache and cookies. If working in the desktop app, please try clearing your app’s cache. You should be able to find this setting in the toolbar at the top under Help (Mac) or under the toggle arrow (Windows), under Troubleshooting > Clear cache and restart
  3. Check to see if you have “site-cross tracking” enabled in your browser settings and disable it (instruction for Chrome)
  4. Check if your cookies settings are enabled to “allow all sites” in your browser’s settings (instructions for Chrome).
  5. Make sure there aren’t any Firewalls, VPNs, browser extensions, or antivirus apps running in the background that can cause any disruptions. Disabling and testing each one can help determine if any are causing issues.
  6. Contact your internet service provider or IT Admins and make sure to unblock Port 443 and safe-list figma.com

If none of these steps help, please reach out directly to the support team (and please indicate the steps you have done so far): here