Transferring ownership - instructions don't apply to my settings

I am trying to switch the team ownership from my current email to my new email. I have made my new email a “member”, but still not seeing how to change ownership. None of the instructions on this page align with what I’m seeing in my admin.
Yes, I’m logged in as the owner. Yes, it is a paid account (professional team). No, I’m not a student. Yes, I looked at the other similar questions, but still didn’t see a solution. Please help. Thanks in advance.

Hi there,

Thanks for reaching out. If you’ve followed the steps and it’s still not working, please feel free to contact our support team for further assistance:
https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714

Our support team can help!

Thanks,
Toku