Sync Issues

We have experienced a few issues where design changes made >72 hrs ago are occasionally not pulling through to dev accounts.

This is of course problematic given that devs are unable to consistently see iteration that has been requested.

Has anyone else experienced any sync issues / know how to mitigate? Have not run into before.

Hey @Aaron_Biddle ,
Sorry to hear this is happening! Can they double check first their network connection? In such cases, intermittent network issues or connectivity problems can sometimes interfere with the expected behavior of the application.

Are you connected to the internet through a VPN/Proxy/Firewall and do you have any antivirus software running on your device?

  • If you do have an antivirus software running, please check that the virus definitions are updated to the latest version
  • If you’re connected via a firewall we suggest making sure that Port 443 is unblocked and that www.figma.com is unblocked as described in:
    Technical troubleshooting tips

If this doesn’t help, I’d recommend you to reach out directly to the support team by filling this form: here
Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com as an Editor, so they can take a closer look. Thank you!