Hello,
why I cannot share my board to anyone (screen)? What can I do to fix it?
Hi @Andrzej2, Thank you for getting in touch. I’m glad you shared the screenshot with us.
I see that you’re trying to change the sharing setting to “Anyone,” but the “Save” button on the share settings modal appears grayed out and unclickable. Am I understanding the issue correctly?
To begin troubleshooting, could you please try the following:
- Check if this occurs on the Desktop app or on supported browsers like Chrome, Firefox, Safari, and Edge, or on both.
- Clear the app or browser cache to see if that resolves the issue.
- Try accessing it from another network, such as a mobile hotspot, to see if there is any difference.
If the issue persists after trying the troubleshooting steps mentioned above, I suggest reaching out to our support team for further assistance via this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When contacting our support team, please remember to provide the following information:
- Your Figma account email
- The results of the troubleshooting steps mentioned earlier
- Recording or Screenshots of the steps to recreate the issue, capturing the full FigJam screen would be helpful
- The URLs of the FigJam file(this will not affect your billing)
Thank you for your assistance and understanding.
If anyone in our community has any other ideas or perspectives, please feel free to share them here.
Thanks again for reaching out!