Refund for Paid seat

Ask the community
1

Hi team,

I requested a refund for an additional paid seat that I was not aware was paid because of the dark patterns in your billing procedure.

Thanks.

2

I’m sorry to hear about the issue you’re experiencing. I hope our support team can assist you as soon as possible. Your feedback is being taken seriously, and we are committed to making our billing process more transparent and frictionless.

In the meantime, let me share a video that might help you manage seats:

Lastly, we hear you. Here’s a direct message from our CEO, Dylan, acknowledging the issue:

Thanks for your patience.
Toku