Hi folks, I’m an engineer on the Prototyping team. It looks like this may be a separate issue to the one @Andrew_Chan addressed above.
@Johan_Holst, @Claudia_Nunez and @dadler, (and others!) would you mind elaborating on what errors you’re experiencing? Hopefully, this can help us get to the bottom of it.
Is this happening on all prototypes, including new ones, or specific files?
If this is happening for some files, and not others, would you mind sharing the affected files with support-share@figma.com and either DMing me directly, or sending the file URLs to support@figma.com?
Hopefully, this will give us the information we need to find this bug!
When I try to open a prototype link, fairly simple one, in a chrome browser it simply gets stuck on loading. It happens to all prototypes, regardless of complexity. And they all load perfectly fine in an incognito window.
I can’t share the files unfortunately as it is very client sensitive stuff I do for an agency as a freelancer and I’m not at liberty to share them.
I’m on the latest version of Chrome by the way. I also use Chrome with a Company managed Chrome profile. I have tried deactivating every Chrome plugin I have installed as well, one by one, and it does no difference. I have a sneaking suspicion it has something to do with Chrome settings related to it being a managed profile.
Is this fixed for you. I am also experiencing the same issue, many of the links are broken and are getting redirected to the first screen on the first page of my file.
@Andrew_Chan wondering if there is a fix yet for the links that are automatically redirecting to the first page of the file? Not specific to a prototype, just selecting a frame and copying the link. When trying to access that link via a google doc, slack, etc. it redirects to the first screen of the file.
I have the exact problem when doing user testing in a user call on chrome today . This actually happened to us more than 5 times in the past. In the end, I need to share my screen to test with the user.
Hi everyone, any update on this? I am having the same issue today when trying to share a Figma prototype link in Chrome. I know there might be work arounds in Chrome on my end to get it to work, but I am sharing the link with someone else who might not know what to do in their browser to be able to see it. Thanks!
with the latest update I’m in the same position. The prototypes that worked yesterday isn’t loading and I’m just stuck at the loading screen. Any news on this?
Yep, same problem. Prototype links worked fine yesterday. Get back to it today and the links between screens are not working. Have tried relinking, reloaded the app and tabs, tried in desktop and Figma mobile app… No luck. Any ideas?
I have a similar issue. However, I’m able to access the prototype but it’s not loading for stakeholders overseas. We’ve tried Chrome, Edge and in incognito mode. I tried removing some flows as it is a fairly large file but nothing seems to be working.
FYI the prototype is embedded on a web page but even trying to load the Figma link still didn’t work.
Hey @Aiota_Technologies, thanks for flagging it, and sorry to hear you are having issues!
Please reach out directly to the support team with a copy of your file here: https://help.figma.com/hc/en-us/requests/new Our technical quality team investigate further.
Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com so they can take a closer look. Thank you!
