Figma Support Forum

Prototype crashing for anyone in Google Chrome?

I’m user testing my prototype with an unmoderated usability test on User Zoom. 3 of the 9 testers opened the prototype with no issues but then it crashed on them when they started using the prototype. The testers were all using Google Chrome. My assumption is that Google Chrome is running out of virtual memory and crashing.

Is anyone else having this issue? Any idea how to fix this?

1 Like

How big is the prototype?
Also do you happen to know any more info for the 3 users it crashed on. Were they all using the same OS, device, etc.? Are you able to reproduce it at all?

I’m having the same issue but didn’t get any help so far. Did you?