Permanently deleted file

I am working in a company and used this acc to create Figma boards in which we were working. Someone had access to this mail so he got in and deleted my files. I tried checking in trash and couldn’t find it and no one in my team had created a backup. I reached out to support creating tickets after tickets in all possible combinations just so I could get my file back. All my tickets were tagged solved but no solution or contact had even been made. I really need this file as We had to submit it by the end of this month and we have no extra copies of any page. Please If anyone can help reach out.

I need help recovering a permanently deleted file. It was my whole project which I had to submit in a day and now I cant find it. I raised multiple support tickets but they all are being shown resolved when there is nothing that is being done. Can anyone help

Hey there! Thanks for reaching out to the community. The support team was able to fix your issue. Please check your inbox, for your reference, your ticket number is 1154939. Thank you!

But please note that deleting a file forever is a permanent action so we can’t guarantee that we’ll be able to recover a permanently deleted file again in the future. For more information about our data deletion policies, please see our article on Deleting and restoring files and section 6.5 Deleting Content from our Terms of Service (TOS) and our Privacy Policy. For General Data Protection Regulation (GDPR) related information, please review this Help Article.

I’ve gone ahead to mark as solved and closed the topic here. Thank you!