I am nearing the end of our annual renewal period and I am trying to reduce the number of paid seats that our organization has. Through other posts in this forum, I have seen that the only way to do this is by contacting support directly. This is an incredibly bad (and I’m sure, intentional) oversight that keeps my company having to pay for seats that are unnecessary. I have emailed support with a title of “Reduce Paid Seats During Review Period” but have not received a response. My renewal period ends 11/30/24.
I need someone from the support team to reply to me so that I can take this action before paying for seats I don’t need.
