No Response from Support Team Regarding Invoice

Hello,

I’ve reached out 3 days ago to the Figma team regarding an invoice I want to have updated to reflect my current needs. This is somewhat time-sensitive since I need to pay the invoice to retain editing access to all of my files.

Since my initial inquiry, I haven’t gotten any response or follow-up. I decided to follow up again today and still haven’t received a response.

Any tips on what I should do?

Hey @Aubin_Dyer, so sorry for the delayed reply!

I can confirm that we received your support request from Tuesday and yesterday on ticket #933685. Support aims to reply within 24 hours, but we’re experiencing a higher volume than normal, resulting in the longer wait.

We can escalate this internally on your behalf, so support should get back to you as soon as possible.

Awesome, thank you so much!