Figma Support Forum

My file won't load

I got a problem with one of my files, I can’t fully load the file and a prompt “This file has unsaved changes.” shows up at the bottom. I am online and connected to the internet. and other files I have loads, but not this particular one. before this problem I already see that Figma sometimes says I’m not online and that my files will be sync once I’m online. but I’ve always. been working with Figma online. anybody has a solution?

Try to restore the previous version of the file: https://help.figma.com/hc/en-us/articles/360038006754-View-a-file-s-version-history#Restore_from_version

Alt + Shift + Right click the file in the file browser:
image

Thanks for this, I’ve tried to restore a few versions, none of them work…

In this case I would recommend to reach out to Figma support team via the support request form or support@figma.com.

yup dropped them a message. bu funny thing. is, when I duplicate it I can open the duplicated file easily. but not the original file, which is a live file with colleagues in it. and when I want to close the window of this “live” file, it shows me this:
image

These details and links to the duplicate & original files will certainly help the support team investigate this issue.

I am having the exact same problem. @Jacob_Setoh did they resolve this problem for you? Mine is a design system file.

This problem can only be resolved on individual basis so you need to reach out to them too. Also check out these articles, they may help you fix the issue (esp. by restoring the previous version):
https://help.figma.com/hc/en-us/articles/360040528173-Troubleshoot-memory-issues
https://help.figma.com/hc/en-us/articles/360040528973-Troubleshoot-Files-not-opening

Hello I am now having the same problem - I lost the last 1 hour of work. I was working in the file without any issues, then I went away from the computer and when I came back I am just getting the 100% memory error and no, even the recovery function does not help because last 5 or so version are also giving the error and the one working is way too old… Is there a way to fix this? I tried to contact the figma support but I just got an email that they no longer respond to emails… I wish there was an option to just split the file… This limit is stupid.