PROBLEM: Currently, if you and a user outside of your team both have paid Figma accounts, and you need the other person to be able to edit your file, you need to pay for A THIRD account. i.e. For TWO freelancers to edit the same Figma file, you need to pay for THREE Figma accounts.
This is clearly a terrible customer service experience and I suspect it’s a common issue as you’ll see from Figma’s own Product Support team response below.
SOLUTION: The ideal workaround would be to offer free editing when both accounts are paid. Alternatively, if it’s an expensive service to provide, it seems reasonable for Figma to charge a clear fee (e.g. Editing collaboration: $2 per file per month, or $5 per project per month).
Please upvote and add to the discussion. For reference, here’s my last message from Figma’s Customer Support, who are clearly trying to help solve this problem:
Hey there Paul,
Thanks for reaching back out.
Again, all editors in your team space are billable to you. Even if Robin has a Pro plan separately, collaborating together on the same file at the same time on your team space is billable to you. I understand this is not ideal for you.
At this time, the only work around we have is to have users make a copy as a viewer and edit the copy in their own space.
I went ahead and created a feature request ticket to pass back to our Product team. While I can’t guarantee an ETA, I can create a bit of discussion around it at the very least to give it some visibility.
I’d also suggest flagging this on our Support Forum where other users can up-vote feature requests and add their support (our Product Managers also check this feedback channel regularly).
Thanks again for your thoughts and patience in the interim! Let me know if I can help with something else.
Best,
