Figma Support Forum

Lost two-factor recovery codes - what can i do?

Hello everyone, I have a serious problem - For security reasons I enabled the 2FA auth process on my account with the google auth app and then lost my phone with it. This is crazy dumb, but I am saved my recovery codes to exactly that phone and not synced it at all.
After hours of googling that problem, I am not found any options to restore access to my account even if I know the main password and have access to the email of this account.
So I decided to create a new one for this forum and ask the community for help.
It is the end of my account or I can do something with it?

Hi there for this type of situation I would recommend reaching out to support from the email you used with the original account. I can’t make any promises, but they’ll at least be able to take a closer look.

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