I've annual subscription but want to include additional seats with monthly subscription how?

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1

I’ve annual subscription but want to include additional design seats to my professional plan with monthly subscription how?

I’ve added 5 more seats but they are added as annual and the notification said it will be charged in the next billing. There is no page to downgrade the seats. The user experience in your billing services are absolutely super frustrating and time consuming.

Can someone please urgently help?

Thanks

2

Hi there,

We completely understand your frustration, and I’d like to connect you with our support team to resolve this issue. I’ve already reached out via email, so someone from the team will be in touch with you shortly.

Our apology for the confusion and I hope our support team can assist you quickly.

Thanks for you patience.
Toku