Issues getting support from Figma after account was cancelled

Has anyone had any luck getting Figma support on account issues in the last few days? I’ve gotten the stock email with support articles and whether I’m an account holder etc but I have a feeling that because they accidentally cancelled my account, I’m less of a priority but I didn’t authorise this cancellation.

Really frustrating experience and such a major issue because they merged my company account with another organisation and I have no idea how this is even possible. Just a sudden migration notice whilst I’m working and then access to another product’s teams within minutes. The only notice was an email AFTER the fact, telling me that my account was cancelled and refunded. I created my account from scratch with my own billing contact and team members. It’s SUCH a security breach to cancel people’s accounts and merge without any permission or notice given to account holders so we can query what’s happening and warn them they’re about to make a mistake. I’m so angry. What if it breaches client agreements about confidentiality?

Hey @Meg24, apologies for the delayed response! Please be aware that we are facing increased contact volume so this might caused the delay from the support team.

I was able to locate your support ticket and I totally understand your frustration, I am going to escalate this internally and get back to you once I have more information on this.
Appreciate your patience!

Hey @Meg24, I can see that you should have now received a response, please take a look when you have a moment. We are very sorry for the delayed reply, please let me know if there is anything else I can assist you with.

Thank you,
Gayani