I am having trouble with my Figma account. My previous student account expired because I completed my studies before the summer. However, I have now started a new studie and need access to Figma again. When I attempt to reverify my student status, I receive a message saying I already have a professional subscription. But when I check my profile, it shows that I do not have access to the professional plan. It’s important that this issue is resolved, as I need Figma to function correctly for my current studies.
Hey @Maja_Marie , thanks for reaching out to us!
This looks odd, I’ve checked your account in our backend, and I confirm that you have the Education plan.
I’ve escalated internally your support ticket (number #1164711) to our internal team for further investigation. Thanks for your patience!
Hey there! Our team replied to you, please check your inbox.
We confirmed on our end that you have verified your status.
Your next step will be to upgrade your team to show the education status. All teams are managed separately, so each team will need to be upgraded.
The steps for this can be found here: Upgrade existing team
I’ve gone ahead to mark as solved and close the topic here. Feel free to continue the conversation with the support team through mail for further assistance!