Is there anyone working at FIGMA? It’s impossible to contact the support and sales teams!

Ask the community
1

Is there a direct phone number where someone will actually answer?

2

Hey @Lori_Weiss, apologies that you haven’t heard back from us yet! I’ll able to escalate this internally with the team.

I’ve just checked and wasn’t able to find a support ticket. Can you please give me your ticket number from your support ticket? Or DM me your email address you used to contact our sales team please?

3

Hi Gayani, I did not get a ticket number, but I am trying to reach

Hi Gayani, I did not get a ticket number for my support ticket but I am trying to figure out whether or not I need to purchase “design seats” if I am just using the whiteboard tool. I use the FigJam for tutoring. How do I DM on here?

Thanks, Lori

4

Hey @Lori_Weiss, thanks for confirming!

I’ve just send you a DM. Please take a look when you have a moment.

Thanks,
Gayani

6

I am having the same issue, I need to contact someone on the support team. I had our account admin is no longer working for our organization and we need a new admin to be added with new payment information.

I have submitted a ticket.

7

Hey @Morgan_Burns, thanks for reaching out! I found your support ticket (#1151384) and will flag it internally to make sure it’s on our team’s radar.

Typically, our support team responds within 24 hours, though they often get back even sooner. Just a heads-up—we’re currently experiencing a high volume of requests, so there might be a slight delay. Rest assured, someone will be in touch with you as soon as possible.

We appreciate your patience!

9

Hoping to get some feedback soon if possible. Have not received contact from support team yet.

10

Hey @Morgan_Burns, I took a look at your support ticket, and it seems the team is actively working on resolving your issue. It looks like they’ve also sent you a reply, so when you have a moment, please check your inbox for their response.

Let me know if you need anything else in the meantime!

11

It was quite funny to find this thread, because I’ve been trying to contact Figma sales for the last three (or four?) months. I even tried to creating a support ticket, and they promised to forward my request to their sales team… but still no luck.

12

Is there any change to contact sales? I’d like to switch to the Org plan. It looks like Figma fired their sales team.

13

Hey @vlad_pko, thank you for reaching out!
I’m so sorry to hear you’ve had such a frustrating experience reaching our sales team. If you could share the email address you used to contact them, I’ll make sure to connect you directly with our sales team to get things moving. Feel free to send me a DM with your email address.

Apologies again for the delay, I’ll do my best to get this sorted so you can make the switch to the Org plan!