Images don't load

Hello all :slight_smile:

Issue
I imported images into Figma. When I go back to the file :

  • Some images take several minutes to display.
  • Other images never appear.

To be noted

  • This happens both on the app and on Chrome.
  • I already cleared the cache in the app. But it didn’t fix it.
  • When I double-click on the image, it finally appear. But when I close Figma file and come back, the problem appear again.

Can you help?

1 Like

Hey, sorry to hear this is happening! The images which never appear, can you try exporting and then re-importing them to see if that helps.

If it doesn’t, can you please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, share a short video of the issue, include the link to the effected file, and share it with support-share@figma.com so they can take a closer look.