I recently submitted a request, but I haven’t heard anything back. Ticket no.: #1185771.
How can we get in touch directly with someone from Figma?
Hey @Shaun_Labang, sorry for the delayed reply!
Our community support team is currently short-staffed, but is responding as quickly as they can. The team confirmed that they received your ticket and will reply soon.
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Thanks for the prompt response. As of now, I am still awaiting their reply. 
Cheers