Hello! I have been working in Figma basics. I uploaded a ton of pictures in Figma to decide on my profile layout. Unfortunately, couple of minutes after, Figma crashed and all I see when I open my project is just orange background. I do not see any of the elements I already created. When I log in to my iPad, I can see everything. I thought that it is about pictures, so I deleted them, but on my computer nothing changed. I cannot open the project and see all my work, just orange background. Please help!
Hi @Marijana_Stantic, Thank you for reaching out and providing the screenshot.
I just want to double-check with you—does this mean you’re noticing a discrepancy in how the same page of the same file appears when viewed on a browser versus on an iPad?
I noticed your previous ticket was closed and I saw that you mentioned you’ve already tried some troubleshooting steps. If there are a few things you haven’t tried yet, could you please check the following on your end?
- Adjust your Zoom settings to “Zoom to fit” and test this on all pages if you have multiple ones.
- See if the issue persists across other supported browsers, in an incognito window, or on the Figma Desktop app.
- Go through the troubleshooting checklist for quick fixes
- Attempt to restore a previous version of the file to see if that resolves the issue.
Additionally, you might consider clearing your cache or browsing data. Please be aware that doing so will remove any unsaved changes that are only stored locally, as explained clearing autosave data
If you find that none of these steps solve the issue, please get back to us. I’ll reach out to our support team and follow up on your previous ticket for you.
We appreciate your patience and cooperation.