Helvetica Neue issue

I am working on a project with a team that is using Helvetica Neue. The team has sent the Helvetica files to me, though when I install it on my end it registers as HelveticaNeue. When I go into the figma design file it identifies font in the file and the font I have on my machine as two different fonts. The design file registers as Helvetica Neue(with a space) for the team and HelveticaNeue(no spaces) for my profile. I have tried renaming the files to match. Uninstalling and reinstalling the font. Tried on the browser and the desktop app, but no luck. Has anyone else experienced this? The team is all using macs, while I am on a windows device, not sure if that has anything to do with it.

Any help would be greatly appreciated