I downloaded a .fig file and am trying to open it with a different Figma account. I’m getting this error message: “Access denied: video uploads can only be performed on files that belong to a subscribed team”
To my knowledge, there isn’t a video upload and am fine with the upload without the video file. How do I remove the video file within this Figma so I can import the file? I’m currently on a free account.
This error exibe to me too. I downloaded a .fig file, my account its free and dont have a video in my file.
This is an odd issue I haven’t come across before – since these seem to be affecting certain files for each of you, I think our support team will need to intervene with you both directly to see if they can replicate.
Could you both do the following when you have a moment?
- First, if you are able, please share edit access to the file[s] you’re having this issue with to email@example.com. This is the official support email for file sharing. You will not be charged for this, and this will allow support to access the file to test.
- Second, fill out a ticket on this page: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374 – this will route your issue to the correct agent.
Please note responses may be slower, as Figma is currently observing a winter holiday. Appreciate your patience in the meantime!
Just figured it out. Looks like you need to be on a paid account to access those files. I had the same problem; tried importing a file on a current free account that was made on another account that was part of a paid team. I upgraded my current account just to try because I’m on a deadline to open and work on this file, and it ended up importing correctly. I don’t recall having videos on that file either, and I don’t know what features in the file would make Figma consider it having premium features. I was able to open some other files that were created in a paid account too, just not this one.
Thanks @Andrea_Tseng1! This is correct – I had assumed that everyone here was on a paid plan, so that was wrong on my part. Appreciate you jumping in!