Forgot password email not being sent

1. Describe the bug/issue you’re running into?
When a user, whom I’ve shared a FigJam board with, tries to reset their password when logging in (using the “Forgot password” flow) they don’t receive the email in order to do so.

2. Are you able to consistently reproduce it? If so what are the steps?
Yes. Login → Forgot password → Submit (email address)

3. Share a screenshot, recording, console log, link to the file, etc.
N/A No email received in order to successfully reset password.

4. Is the issue only happening in desktop app or a specific browser , or both?

5. What OS/version and/or browser/version are you using?

You need to contact Figma support team with this issue and tell them the specific email of the user who is experiencing the issue.